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Technical support and service

Technical support description:
1 and technical support: within the authorization is valid, assist in resolving the atlassian products installation, upgrade encountered problems, guide the setting and implementation of related products, and for the operation of the system fault support, but does not include the compiled program code, code inspection, software design or other consulting services. Technical support is limited to the purchase and registration of Atlassian related products in China, technical support language is limited to simple / traditional chinese.
2, technical support level: E-Mail support, three working days to reply.
3, by Xin Chong (Shanghai) Software Technology Co. Ltd. (Thinkpower) provides technical support Chinese experienced technical expert.
 
Chinese technical support including:
Support for system operation failure.
Assist in resolving the problems encountered in the installation.
Assist in resolving the problems encountered in the upgrade.
Responsible for the software defects found to the original manufacturer
Instruction software configuration and implementation.
 
Technical support does not include:
Not in the technical support of the effective period of the customer
Not purchasing software products from CSDN
The original factory has stopped supporting the version, the Beta version, the release version, the development version, the user defined product version (custom = source code has changed).
Problems and requests for development
Support for non production environment
Third party application integration problems with third party applications
Support for end users (please refer to the necessary knowledge to obtain support)
Chinese Mandarin and English language support
Professional services (available for additional purchases)
Provide an overall solution
System customization and Implementation
System performance tuning
Deployment and load planning
Installation and upgrade services
Product training
Document writing and Translation
 
Please contact us if you need any other support! Email:sw_service@PROG3.COM; telephone: 010-57410251; QQ:2714137330

CSDN as Atlassian in the country's top agents, agents Atlassian all products, welcome to contact the call!

010-57410251 Atlassian@PROG3.COM Ms. Zhang